Refund & Exchange

At ShopVelly, your satisfaction is our top priority. 💙

We understand that sometimes things don’t go as planned, so we’ve made our refund process simple, clear, and customer-friendly.

💰 Eligibility for Refunds

We offer refunds or exchanges in the following cases:
✅ The product is damaged, defective, or not as described.
✅ The wrong item was delivered.
✅ The product is missing parts or accessories.

📦 How to Request a Refund

If you face any issue with your order:
1️⃣ Contact our support team within 48 hours of receiving your product. 📩
2️⃣ Share your order number and clear photos/videos of the issue.
3️⃣ Our team will review and respond within 24–48 hours.

🚚 Return Shipping

If the fault is from our side (wrong/damaged product), return shipping is FREE.

For change-of-mind returns, the customer will bear the shipping cost.

⚡ Refund Timeline

Once we receive and inspect the returned product, your refund will be processed within 5–7 business days via your original payment method.

🤝 Our Promise

We aim to handle every refund request fairly, quickly, and transparently. Your trust matters most to us, and we’ll always work to make things right.

Thank you for choosing ShopVelly – where your satisfaction is guaranteed! 🌟