Terms of Service
Last Updated: September 06, 2025
1. Introduction
Welcome to ShopVelly. These Terms & Services ("Terms") explain the rules and expectations for using our website, products, and services. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.
2. About Us
ShopVelly is an online retailer providing high-quality products and excellent customer service. If you have any questions about these Terms, please contact us at shopvelly.store@gmail.com.
3. Agreement to Terms
By creating an account, placing an order, or using our website you confirm that you are at least 18 years old (or the age of majority in your jurisdiction) and that you agree to follow and be bound by these Terms.
4. Account, Registration & Security
- You are responsible for providing accurate account information and keeping your login details secure.
- Notify us immediately if you suspect unauthorized access to your account.
5. Orders & Contract Formation
When you place an order, you will receive an order confirmation. This confirmation does not mean your order has been accepted. Acceptance occurs when we ship the product or explicitly confirm acceptance. We reserve the right to refuse or cancel orders for any reason, including product unavailability or pricing errors.
6. Pricing & Payment
All prices are shown in the currency displayed on the site. We accept the payment methods listed at checkout. You agree to pay all charges for your order, including applicable taxes and shipping fees (unless otherwise specified as free shipping).
7. Shipping & Delivery
Shipping and delivery estimates are provided on our Shipping Policy page. While we strive to meet delivery estimates, delays can occur due to courier issues, customs, or events beyond our control.
8. Returns, Refunds & Exchanges
Our Returns & Exchanges Policy explains eligibility, timelines, and the process for returns or exchanges. If you receive a damaged or incorrect item, contact us immediately with photos and order details.
9. Intellectual Property
All content on this website, including images, text, logos, and designs, is owned or licensed by ShopVelly. You may not copy, reproduce, or use our materials without our prior written consent.
10. User Conduct
You agree not to use our site for any unlawful purpose, to post harmful or misleading content, or to interfere with the security or operation of the site.
11. Limitation of Liability
To the maximum extent permitted by law, ShopVelly is not liable for indirect, incidental, or consequential damages arising from your use of our services or products. Our total liability for direct damages shall not exceed the amount paid by you for the affected order.
12. Indemnification
You agree to indemnify and hold harmless ShopVelly and its employees, agents, and partners from any claims, damages, or expenses arising from your breach of these Terms or your unlawful actions.
13. Privacy
We respect your privacy. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our services you agree to the practices described in the Privacy Policy.
14. Third-Party Links & Services
Our site may contain links to third-party websites or services. We are not responsible for their content or practices. Use third-party services at your own risk and review their terms and privacy policies.
15. Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms with a new "Last Updated" date. Continued use of the site after changes constitutes acceptance of the updated Terms.
16. Governing Law & Dispute Resolution
These Terms are governed by the laws of the country where ShopVelly is registered. For any dispute, we aim to resolve matters amicably; if that is not possible, disputes will be handled in the courts located in our registered jurisdiction.
17. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
18. Contact Us
If you have questions about these Terms, please contact us at:
Email: shopvelly.store@gmail.com
Phone / WhatsApp: 03096187604